Phoenix Wholesale and Distribution Ltd, trading as VapeLocal

Last updated: 1 September 2026

1.     Introduction

1.1.   These Terms of Service (the "Terms") govern access to and use of the website, trade portal, products and services supplied by Phoenix Wholesale and Distribution Ltd, trading as VapeLocal ("VapeLocal", "we", "us", "our"), a company registered in England and Wales. By accessing our website, placing an order, opening a trade account, or otherwise using our services, you ("Customer", "you", "your") agree to be bound by these Terms in full.

2.     Eligibility and Age Restriction

2.1.   Our products contain nicotine and are age restricted goods. You confirm that you are at least 18 years old and, where purchasing for resale, that you are lawfully permitted to sell age restricted vaping and nicotine products in your jurisdiction.

2.2.   VapeLocal supplies on a trade and wholesale basis. By opening an account you confirm you are acting in the course of a business, trade, craft or profession, and not as a consumer.

2.3.   We reserve the right to request evidence of age, trading status, or business registration at any time, and to suspend or close any account where such evidence is not provided or is unsatisfactory.

3.     Accounts and Orders

3.1.   You are responsible for the accuracy of information provided when registering an account and for maintaining the confidentiality of your login credentials.

3.2.   All orders are subject to acceptance by VapeLocal. A contract is formed only when we confirm acceptance of an order, whether by dispatch confirmation, invoice, or written confirmation.

3.3.   We may refuse, cancel, or limit the quantity of any order at our discretion, including where stock is unavailable, pricing has been published in error, or we reasonably suspect misuse of the trade relationship.

4.     Pricing and Payment

4.1.   Prices are as stated on our website or trade portal at the time of order, exclusive of VAT and delivery charges unless stated otherwise.

4.2.   Payment terms will be agreed with each trade account and set out in the applicable account documentation or invoice. Where no specific terms are agreed, payment is due in full prior to dispatch.

4.3.   We reserve the right to charge interest on overdue sums at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend supply while any sum remains overdue.

5.     Delivery, Title and Risk

5.1.   Delivery dates are estimates only and time is not of the essence. We are not liable for delays caused by circumstances outside our reasonable control.

5.2.   Risk in the goods passes to you on delivery. Title in the goods does not pass until we have received payment in full for those goods and any other sums owed to us by you.

5.3.   Until title passes, you must store the goods separately, keep them identifiable as our property, and not encumber or dispose of them other than in the ordinary course of business.

6.     Product Compliance

6.1.   Products supplied are intended to comply with applicable UK regulations, including the Tobacco and Related Products Regulations 2016 and relevant packaging, labelling and nicotine strength requirements in force at the point of supply.

6.2.   You are responsible for ensuring that your own sale, marketing, storage and onward distribution of the products complies with all applicable laws in the territory in which you operate, including age verification at the point of resale, advertising restrictions, and any local licensing requirements.

6.3.   You must not alter, relabel, or repackage products in a manner that would render them non-compliant, and must not export or resell products into territories where such products are prohibited or restricted, without first satisfying yourself as to lawfulness.

7.     Returns and Faulty Goods

7.1.   Faulty or incorrectly supplied goods must be reported within a reasonable period of delivery, and in any event within 48 hours for shortages or transit damage. We will, at our discretion, replace the goods, issue a credit, or provide a refund. This clause does not affect any rights you may have under the Sale of Goods Act 1979 or other applicable statute.

8.     Limitation of Liability

8.1.   Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

8.2.   Subject to clause 8.1, our total liability to you arising out of or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the value of the order giving rise to the claim.

8.3.   We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of goodwill.

9.     Indemnity

You agree to indemnify and hold VapeLocal harmless against any losses, costs, claims or liabilities arising from your breach of these Terms, your unlawful resale or distribution of products, or your failure to comply with applicable age verification, licensing, or product compliance obligations.

10.  Termination

We may suspend or terminate your account or any order at any time, with immediate effect, if you breach these Terms, provide false information, become insolvent, or where we reasonably believe continued supply would expose us to legal or regulatory risk. Termination does not affect any rights or obligations accrued prior to termination.

11.  Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to supply chain disruption, regulatory change, industrial action, or acts of God.

12.  Confidentiality and Intellectual Property

All content, branding, pricing information and materials made available through our website or trade portal remain the property of VapeLocal or its licensors. Trade pricing and account terms are confidential and must not be disclosed to third parties without our written consent.

13.  Entire Agreement and Variation

These Terms, together with any account specific terms agreed in writing, constitute the entire agreement between the parties and supersede all prior discussions or representations. We may update these Terms from time to time, with the current version published on our website. Continued use of our services following an update constitutes acceptance of the revised Terms.

14.  Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

15.  Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, whether contractual or non contractual, shall be governed by and construed in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

16.  Legal Acknowledgment

By placing an order, opening a trade account, or otherwise using VapeLocal's services, you confirm that you have read, understood, and agree to be bound by these Terms. You further acknowledge that:

a)     you are legally entitled to purchase, hold and resell age restricted nicotine and vaping products in your jurisdiction;

b)     you accept sole responsibility for compliance with all applicable laws and regulations governing your onward sale or use of the products; and

c)     this acknowledgment forms a binding part of the contract between you and Phoenix Wholesale and Distribution Ltd, trading as VapeLocal.

Phoenix Wholesale and Distribution Ltd

Trading as VapeLocal

Registered in England and Wales